Lōkahi Holistic Healing (“Lōkahi,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lokahi.co or engage our services. Please read it carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.
Important Notice Regarding Text Messaging Data
We do not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purpose unrelated to providing our direct services. We do not share your opt-in data or consent records with third parties/affiliates for marketing/promotional purposes. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal information you provide
When you complete our inquiry form, book a consultation, or become a client, we may collect:
- Full name
- Email address
- Phone number
- Age range
- Which program you are interested in and how soon you would like to begin
- How you heard about us, and the name of anyone who referred you
- Payment information when you enroll in a program
- Mailing address, where we need to ship something to you — a laboratory collection kit, a printed meal plan book, or a product order
Health information
If you become a client, health information is collected as part of your clinical intake and laboratory testing. This information is collected and stored in our clinical systems, not in our marketing or website systems. See Section 4 for how we treat it.
Automatically collected information
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type and version, and operating system
- Referring website or source
- Pages viewed and time spent on each
- Date and time of visit
- Device identifiers
Communication records
- Records of inquiries and service requests
- Appointment details and preferences
- Opt-in records and timestamps for all communication channels
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and consultation requests
- Schedule and manage appointments
- Provide the services you have enrolled in, including coordinating laboratory testing
- Ship items to you — laboratory collection kits, printed materials, and product orders
- Process payments
- Send communications related to your inquiry, appointments, and program
- Improve our website and services
- Maintain records of your communication preferences and consent
- Comply with applicable laws and regulations
3. SMS and Text Messaging
SMS communication and consent
By providing your phone number and opting in through our website form, you consent to receive SMS messages from Lōkahi Holistic Healing. These messages may include responses to inquiries, appointment confirmations and reminders, scheduling updates, program-related updates, and optional marketing messages.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help, or contact us at info@lokahi.co.
We do not sell, rent, or share your phone number or SMS consent with third parties or affiliates for marketing purposes.
Two categories of consent
Our forms offer two independent SMS consent options. SMS consent is not a condition of purchasing any product or service from Lōkahi Holistic Healing.
- Non-marketing (transactional) messages: responses to your inquiry, appointment confirmations and reminders, scheduling changes, laboratory and program updates, and payment notifications.
- Marketing messages: information about programs, offers, events, and educational content.
Opt-out
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation message, after which no further messages will be sent from that category unless you re-opt in. You may also reply HELP for assistance or contact us at info@lokahi.co. All opt-out requests are processed immediately.
To rejoin, opt in again through our website form.
Age restriction
You must be 18 years or older to participate in our SMS program.
Carrier information and liability
Standard message and data rates may apply. Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers. Wireless carriers are not liable for delayed or undelivered messages. Lōkahi is not responsible for messages not received due to carrier issues, device incompatibility, or changes to your mobile number or service plan.
Mobile information sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message service.
4. Consumer Health Data
This section may also be published as a standalone Consumer Health Data Privacy Policy.
Our regulatory position, stated plainly
Lōkahi Holistic Healing operates as a direct-to-consumer practice. We do not bill insurance and we do not conduct electronic transactions with health plans. As a result, we are generally not a HIPAA covered entity, and the information we hold is not “Protected Health Information” as HIPAA defines it.
That does not mean your health information is unprotected. Health information held outside HIPAA is governed by consumer health data laws, the FTC Health Breach Notification Rule, and state privacy laws. We handle your information in accordance with those requirements, and the practices below apply regardless of which framework governs.
What we consider consumer health data
Information that identifies your past, present, or future physical or mental health status, including laboratory results, symptoms, health conditions, treatments, and any inference we could draw about your health from your interactions with us.
Where it lives, and where it does not
- Clinical information lives in our clinical systems, which are purpose-built for that use and access-controlled.
- Our website and customer relationship management system hold only your name, contact details, which program you are interested in, how soon you would like to begin, and how you heard about us.
- We do not collect date of birth on our website form. We ask for an age range instead. Exact date of birth is collected later, in our clinical intake, where it is required for laboratory requisitions.
- Laboratory results are never sent by email or text message. We will tell you that results are ready and invite you to schedule a review. The results themselves are discussed with you directly.
Consent
We collect consumer health data only with your consent, and only for the purposes you have consented to. Consent is requested separately and specifically — it is not bundled into acceptance of these terms or into any other agreement.
We do not sell your health data
We do not sell consumer health data. We do not share it for targeted advertising, and we do not use it for advertising purposes of any kind.
Your rights regarding health data
You may request to:
- Confirm whether we are collecting, sharing, or selling your consumer health data
- Access the consumer health data we hold about you
- Receive a list of third parties with whom we have shared it
- Have your consumer health data deleted
- Withdraw your consent at any time
To make a request, contact us at info@lokahi.co. We will respond within the timeframes required by applicable law. We may need to verify your identity before responding.
Who we share it with
Health information is shared only with those who need it to deliver your care:
- The CLIA-certified laboratory that performs your testing
- Our clinical records system, which stores your intake and results
- Practitioners directly involved in your care
Each is bound by contractual confidentiality obligations. We do not share health information with advertising platforms, data brokers, or analytics providers.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only:
With service providers who assist in operating our business — including our customer relationship management platform, clinical records system, payment processor, email and SMS delivery providers, scheduling tools, and website analytics. All are contractually obligated to maintain confidentiality and security.
With our laboratory partner, solely to process your testing.
For legal compliance — where required by law, legal process, or a valid government request, or to protect the rights, property, or safety of Lōkahi, our clients, or others.
In a business transfer — in the event of a merger, acquisition, or sale of assets, in which case your information remains protected under the terms of this policy.
With your explicit consent.
All of the above exclude text messaging originator opt-in data and consent, which will not be shared with any third party other than the aggregators and providers of the text message service.
- Cookies and Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember your preferences, and improve site functionality.
Analytics. We use Google Analytics to understand how visitors find and use our website — which pages are viewed, how long visitors stay, and general geographic region. This helps us improve the site. It is not used to build advertising profiles.
Embedded video. Some sections of our site include video hosted by YouTube. When one of those pages loads, YouTube may set cookies on your device under its own privacy policy.
Accessibility. We use a third-party accessibility toolbar, which stores your display preferences so they carry over between visits.
We do not place advertising or retargeting trackers on our site, and we do not operate a Meta (Facebook) pixel. We consider information about someone browsing health services to be sensitive, and we do not pass it to advertising platforms.
You may control cookies through your browser settings. Disabling certain cookies may affect site functionality.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Access controls and multi-factor authentication
- Limiting access to those who need it to do their work
- Regular review of our security practices
- Breach notification procedures in accordance with applicable law
No method of transmission over the Internet or electronic storage is completely secure. We use commercially reasonable means to protect your information but cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, to provide continuity of care, or as required by law. Clinical records are retained in accordance with applicable record-keeping requirements. You may request deletion of your personal information at any time by contacting us.
9. Your Rights and Choices
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information, subject to legal retention requirements
- Receive a copy of your information in a portable format
- Opt out of marketing email by clicking “unsubscribe” in any message
- Opt out of SMS by replying STOP
- Withdraw consent for future communications at any time
To exercise these rights, contact us using the details in Section 15.
10. Minors
Our website is not directed to children, and we do not knowingly collect personal information from children through our website.
Laboratory testing services may be provided to minors when requested and consented to by a parent or legal guardian. Where we provide services to a minor, health information is collected through our clinical intake with the involvement and consent of the parent or guardian, and is handled under the protections described in Section 4.
Our SMS program is limited to individuals 18 years or older.
11. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act provides additional rights:
- Right to know the categories and specific pieces of personal information we have collected
- Right to delete personal information we have collected, subject to certain exceptions
- Right to non-discrimination for exercising your rights
- We do not sell personal information as defined under the CCPA
To submit a request, contact us using the details in Section 15.
12. Other State Privacy Rights
Residents of states with comprehensive privacy or consumer health data laws — including but not limited to Washington, Nevada, Connecticut, Virginia, and Colorado — may have additional rights regarding their information, including rights specific to consumer health data. We extend the rights described in Sections 4 and 9 to all our clients regardless of residence. If you wish to exercise a right specific to your state, contact us and we will honor it.
As a Florida-based business, we comply with applicable Florida privacy law, including the Florida Digital Bill of Rights where applicable.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing information.
14. Changes to This Privacy Policy
We may update this policy from time to time. The current version will always be posted on our website with its effective date. For significant changes, we will notify you by email or through a notice on our website. Your continued use of the website after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your information is handled, contact us:
Lokahi Holistic Healing
151 N Nob Hill Road, Ste 453
Plantation, FL 33324
Phone: +1 (954) 779-4487
Email: info@lokahi.co
Website: lokahi.co
By using our website and services, you consent to this Privacy Policy.